BUSINESS DEVELOPMENT
CUSTOMER CARE STRATEGY CASE
STUDY - CARPHONE WAREHOUSE
Carphone Warehouse, a quoted company with over 1000 stores in the UK has
developed a focused customer care strategy which is centred around its 5
fundamental rules. These are on display in every store, stock room and wall of
their head office.
[ Our Philosophy and Vision ] [ Why most small bsuinesses don't work ] [ Inspiration not perspiration ] [ Systematisation ] [ Customer feedback and CABs' ] [ A Customer Service Strategy ] [ The Business Development Programme ] [ Seminars and Group Sessions ] [ One-on-one consultancy ]