We once had a customer tell us that they had a fault and that there was now a Word Perfect document displayed on the screen. We were surprised and concerned since Word Perfect was not installed on the machine and we didn't know what Word Perfect files looked like!
We asked the customer for more detail and he said he thought it was Word Perfect V5.0 format.
After a lot of misunderstanding, we got him to tell us that the actual characters were "~BRI~BRO~FLA ...". Instantly, we knew what the problem was! He was looking at one of our system files that just happened to look similar to Word Perfect.
The moral is report what you see, don't interpret.
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