To get support with Mr. Cool, follow these steps:
* Make a note of exactly what you did. Example: I right-clicked the Tray Icon
* Make a note of what you expected to happen. This is vital. Example: I expected to see the Mr. Cool Properties screen.
* Make a note of what actually happened Example: I got a message on the screen "Access violation at 12345678".
* Tip: Don't interpret what you see, report it. Example: "I got a hex dump" is not as good as "The top left corner of the screen says '0000 3A 47 AF ...' . See also Product Support - Anecdote
Send these notes in e-mail to mrcool@netservs.com.
We often get product support requests we can do little with. With any program (not just ours), it pays to be precise and make notes. Just saying that a facility "doesn't work" or that "I couldn't enter function X" is not enough. Maybe the facility works differently to the way you were expecting. If you say you couldn't do something, it helps us to know why. Perhaps you didn't know how to proceed, perhaps the button you wanted to use was unresponsive. We need to know.
Stop the adverts? Check out Pro Version: Ordering and Pricing